Terms & Conditions

These Terms & Conditions apply to the Gorakhnath Enterprises mobile application, the storefront at www.gorakhnathenterprises.com and related product, ordering, delivery, payment and customer-support services.

By browsing the storefront, placing an order, submitting payment information or using our support channels, you agree to these terms and any product-specific or written quotation terms shown to you before completion.

These terms are intended to explain our service clearly. They do not remove or limit any consumer right that cannot lawfully be excluded under applicable law.

Gorakhnath Enterprises is an independent local retailer. Our catalogue may include electrical items, electronics and home appliances, repair parts, hardware, pooja essentials, wedding supplies, tent materials and other everyday products sourced through distributors and suppliers.

Some wedding, tent, event or bulk requirements may need a separate conversation, quotation, availability check or delivery arrangement. A quotation or message from our team may contain terms that apply specifically to that request.

• We make reasonable efforts to keep product names, photos, specifications, prices and stock information accurate, but catalogue information can change.
• Product photos are for identification and presentation. Colour, packaging, accessories, batch markings and minor appearance details may vary from the displayed image.
• Prices, discounts, delivery charges and applicable totals are shown or calculated before an order is placed. A displayed price may be corrected if there is an obvious listing or technical error.
• Adding an item to the cart does not reserve stock. We may contact you if an item becomes unavailable or needs a substitute or revised delivery arrangement.

You may browse products without signing in. Storefront checkout requires Google sign-in so we can connect your orders to your account and allow you to recover payment or order status later from My Orders.

• Provide accurate name, phone number, email, delivery address and PIN code information.
• Use only your own Google account or an account you are authorised to use.
• Keep your account and device secure. Tell us promptly if you suspect unauthorised access or an order you did not place.
• Do not use the storefront to scrape, overload, probe, bypass access controls or interfere with another customer's order or payment flow.

Submitting checkout details creates an order request and gives you an order number. It does not by itself mean that the order has been accepted, dispatched or paid.

An order becomes ready for fulfilment when the store confirms the relevant product availability, delivery arrangement and payment status. We may decline, pause or contact you about an order when stock, address, pricing, payment or service-area information needs clarification.

If we cannot fulfil an accepted order, we will contact you and handle any eligible payment reversal or refund through the applicable payment and order process.

• Checkout may open an external UPI app such as Google Pay, PhonePe, Paytm or BHIM. The bank, UPI app and payment network may apply their own terms and processing time.
• After making a payment, submit the correct UTR or transaction reference only through the order payment flow or the support channel we identify.
• An order remains payment-pending or verification-pending until the store verifies the transaction. A successful UPI screen alone may not immediately change the order status.
• Do not submit a UTR belonging to another order or intentionally submit false, repeated or altered payment information.
• If you close the payment page, sign in again and open My Orders to continue payment or check a delayed confirmation.

Delivery availability, fee, time estimate and service area depend on the product, destination, stock and local delivery arrangement. The delivery estimate is not a guarantee where circumstances outside our reasonable control affect fulfilment.

• Give a complete and reachable delivery address, working phone number and any useful landmark or delivery note.
• Keep someone available to receive the order where practical and inspect the package or item when delivered.
• Notify us as soon as reasonably possible if the item is missing, damaged, incorrect or materially different from the confirmed order.
• Repeated failed delivery attempts, an incorrect address or refusal to receive an order may require a revised delivery arrangement or additional delivery cost.

Contact us as early as possible if you need to cancel or change an order. Cancellation may not be possible after dispatch, delivery preparation, procurement, installation, customisation or an event-service commitment has started.

Return, replacement and exchange eligibility depends on the product condition, nature of the item, supplier terms and any product-specific policy or written quotation. Certain electrical, repair, hygiene-sensitive, customised, installed or event-booked items may have special handling requirements.

If a return, replacement or refund is approved, we may ask for order details, photographs, packaging or other information needed to verify the issue. Any approved refund is processed after verification through the applicable payment route, and the final credit timing may depend on the bank or payment provider.

Nothing in this section is intended to restrict a remedy available to you under applicable consumer law.

• Keep reviews, messages and support requests truthful, relevant and based on your genuine experience.
• Do not upload unlawful, threatening, abusive, deceptive, discriminatory or privacy-invasive content, or share another person's confidential information.
• We may moderate or remove content that violates these terms or is necessary to protect customers, staff or the service.
• Support responses through phone, WhatsApp, email or the assistant are general service guidance. A specific quotation or written order confirmation controls where it differs.

The storefront may link to or open Google Identity Services, UPI apps, banks, Google Maps, WhatsApp, phone services, hosting providers and other third-party services. Those services operate under their own terms and privacy notices. We are not responsible for an interruption, policy or transaction delay controlled by a third party.

The storefront design, branding, text, software, product presentation and original content belong to Gorakhnath Enterprises or the relevant rights holder. You may use the storefront for personal shopping and genuine business enquiries; you may not copy, resell, modify or commercially exploit it without permission.

We try to keep the storefront, catalogue and support services available and secure, but maintenance, network problems, supplier issues, payment-provider outages and events outside our reasonable control may temporarily affect the service.

We may update these terms when our catalogue, ordering flow, payment process, delivery model or legal obligations change. The updated version will be posted on this page with a new “Last updated” date. The terms shown when an order is confirmed will continue to guide that order unless applicable law requires otherwise.